Shipping & Returns

Shipping Destinations :

TheOnlineClothingBoutique.com ships to all 50 United States, the U.S. territories, P.O. Boxes and APO/FPO addresses. U.S. territories include: American Samoa, Guam, Palau, Puerto Rico, and the U.S. Virgin Islands.

International Shipping Destinations:

SHIPPING & HANDLING RATES:

SHIPPING TO THE U.S. AND U.S. TERRITORIES

Shipping & Handling Rates :

Shipping Options :

Standard Delivery

• Orders placed Monday through Saturday, excluding holidays, before 7:00 PM EST or 4:00 PM PST will usually be shipped the same day.
• Standard delivery usually arrives within 2-3 business days from the shipped date, excluding holidays, but is not guaranteed by the United States Postal Service or UPS.
• Standard delivery to Alaska, Hawaii, the U.S. territories, and P.O. Boxes usually arrives within 5-8 business days, but may take up to 10 business days from the shipped date, excluding holidays.
• Standard delivery to APO/FPO addresses usually arrives within 18 business days from the shipped date, excluding holidays.

Express Delivery

• Orders placed Monday through Saturday, excluding holidays, before 7:00 PM EST or 4:00 PM PST will usually be shipped the same day.
• Express shipping orders placed Monday through Friday, excluding holidays, will usually arrive within 1-2 business day from the shipped date.
• Delivery time is guaranteed by the United States Postal Service or UPS, not by T.I.L. Darling.
• Express shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO/FPO addresses.

Alaska, Hawaii, APO/ FPO, P.O. Boxes and U.S. Territories :

• Only standard delivery is available.
• Add $4.95 to the above Standard Shipping and Handling charges.
• All packages are sent via United States Postal Services.
• U.S. territories include: American Samoa, Guam, Palau, Puerto Rico, and the U.S. Virgin Islands.

Sales Tax on Shipping & Handling:

Depending on the destination of the shipment, sales tax on shipping & handling may apply.

SHIPPING TO CANADA

All rates are quoted in U.S. Dollars

• Free Shipping For Orders Over $150

Please note: International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.


SHIPPING TO THE UNTED KINGDOM

All rates are quoted in U.S. Dollars

• Free Shipping For Orders Over $150

Please note: International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.


INTERNATIONAL SHIPPING (EXCLUDING CANADA AND THE UK)

All rates are quoted in U.S. Dollars

Please note: International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.


International Shipping Options :

• Express delivery usually arrives within 5 - 10 business day, but may take up to 12 business days from the shipped date, excluding holidays.
• Standard delivery is not available for international shipments.

International Shipping Restrictions :

• Delivery is not available for P.O. boxes.
• Gift Card delivery to International addresses is not available.
• Orders shipping to International addresses have a maximum merchandise sub-total (excluding E-Gift Certificate) purchase amount limit of $1,000, or a maximum purchase item limit of 20 items per order, whichever comes first.

Shipping Promotions :

Shipping promotions do not apply to orders shipped to international addresses and U.S. Territories.

DELIVERY TIME ESTIMATE :

To estimate when a package will be delivered, the following should be considered:

• Credit card authorization and address verification must be received prior to order processing.
• Orders with "Out of Stock" item(s), may take an additional 2 to 5 business days to process and ship.

TRACKING YOUR ORDER :

Once your order has been processed and shipped, an email containing the tracking number will be sent to your registered email. If you do not receive the shipping confirmation email within 1 to 5 business days from your order date, go to the "My Account" page and click on "Orders" to get the tracking number for your order.

INTERNATIONAL TAXES, DUTIES AND CUSTOMS FEES

International Taxes, Duties and Customs Fees :

• T.I.L. Darling ships your package DDU, "duties and taxes unpaid", and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country´s custom policies please contact your local customs office.
• USPS´s local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

RETURNS AND EXCHANGES:

1. The Return and Exchange Policy described below applies only to online purchases made through www.theonlineclothingboutique.com
2. FINAL SALES: All sales of Gift cards, e-gift certificates, cosmetics and jewelry are final. Items marked as "FINAL SALE" cannot be returned for exchange, credit, or refunds.
3. For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags intact and must be accompanied by the original customs documents (if applicable). Please note that refunds are only available for online purchases returned by mail.

Returns are accepted within 14 days of receipt as verified by USPS or UPS.

If any item, other than FINAL SALE merchandise, purchased at www.theonlineclothingboutique.com fails to meet your expectations:

1. It may be returned by mail to the address below for a refund or exchanged. Shipping and handling charges are non-refundable.

For Refund of Online Purchases:

1. Email us at returns@tildarling.com. Please state the return reason and return quantity. If you are requesting an exchange, please state what item you would like to exchange it for. Note: failure to email us may result in severe delays to any refund or exchange request.
2. Pack and seal your return merchandise securely (in the original package if possible).
3. Mail the package to:    T.I.L. Darling
                                    Attn.: Online Returns
                                    P.O. Box 1173
                                    Danville, CA 94526
   
4. Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.

Returns for Defective Items and Wrong Items Shipped :

1. Any defective item(s) or item(s) that was different from Original Invoice may be refunded or exchanged:
   Please note that all defective item(s) are subject to inspection. Exchanges are not permitted for returns from the U.S. territories, APO/FPO and International addresses.
   1. By mail. To ensure proper processing, email returns@tildarling and indicate either "defective" or "wrong item shipped" in the Subject Header. If defective, describe the defect and if you would like a replacement, please indicate so in your email. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method.
   2. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, your return shipping cost will be credited back to the same form as the original order payment method. In order to receive credit for your return shipping cost, you must attach the Return Shipping Receipt. The shipping credit amount is subject to the following for returns from U.S., APO/FPO and the U.S. territory addresses: If UPS ground, FedEx ground, DHL ground or USPS Priority mail is used, full amount will be reimbursed. If overnight, 2 day, or 3-day service is used, only the amount UPS ground would have charged for the same return will be refunded to you, not the actual amount spent. For returns from International addresses, the shipping credit amount is subject to the following: If any standard shipping method is used, the full amount will be reimbursed. If any express shipping is used, only the amount USPS First-Class Mail International would have charged for the same return will be refunded to you, not the actual amount spent.
2. Exchanges are not permitted for returns from the U.S. territories, APO/FPO and International addresses. The U.S. territories includes: American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.

Returns on Online Purchases Made with Gift Card, E-Gift Certificate or Store Credit Card:

Credit/reversal of charges can only be made to the exact Gift Card, E-Gift Certificate or Store Credit Card used to make purchase. Please retain the Gift Card, E-Gift Certificate and/or Store Credit Card after online purchase for returns and future purchases.